Last Updated: August 27, 2026
At Salwa, we are committed to ensuring that your order is processed and delivered safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are processed after payment has been successfully confirmed. Orders are generally prepared for shipment within the applicable processing period.
Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances beyond our control.
2. Shipping and Delivery
Once your order has been dispatched, it will be delivered to the shipping address provided during checkout.
Delivery times may vary depending on your location, shipping method, courier availability, weather conditions, and other circumstances.
3. Shipping Charges
Shipping charges, where applicable, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the destination, order size, delivery method, and applicable promotions.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Salwa is not responsible for delays, additional delivery charges, or failed deliveries caused by incorrect, incomplete, or outdated address information.
5. Tracking Your Order
Where tracking is available, you may receive tracking information after your order has been dispatched. You can use the provided tracking details to monitor the progress of your shipment.
6. Delayed Deliveries
While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.
These may include severe weather, public holidays, courier delays, customs procedures, incorrect address information, or other unforeseen circumstances.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide your order details along with photographs of the damaged package and product.
We will review the issue and assist you in accordance with our Returns Policy.
8. Missing or Lost Orders
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and delivery details.
We may work with the relevant delivery provider to investigate the shipment and determine the appropriate resolution.
9. Incorrect or Incomplete Delivery Information
If an order cannot be delivered because the information provided at checkout was incorrect or incomplete, additional delivery charges or other costs may apply before the order can be re-delivered.
10. Changes to This Shipping Policy
Salwa reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through the contact details provided on our website.